Dive in

Case Study: Revolutionizing Rewards Programs inside NetSuite with GiftLink™

Client Overview

Our clients used inefficient order collection tools that required manual processing. Learn how they now manage these details inside NetSuite using Net Lobster’s GiftLink™.

The Challenge

Previously, our clients relied on JotForms or other manual solutions to manage their rewards programs. However, these systems lacked customization and seamless integration with NetSuite, making them cumbersome to use. Setting up a program required aggregating data manually and entering it into NetSuite, leading to time delays and limited scalability. As a result, the service was only offered to a small portion of their clients.

The Solution

Net Lobster developed GiftLink™ Sites, a fully integrated solution hosted directly in NetSuite, tailored to meet the unique needs of the promotional product industry.

  • Customization: Clients can control branding, wording, images, and even email templates, creating a personalized experience.
  • Seamless Integration: GiftLink™ sites eliminate manual data entry by automatically generating sales orders in NetSuite as soon as gifts are selected.
  • Flexible Distribution: Links can be emailed directly to recipients or shared as lists for client-managed distribution.
  • Modern Design: Gift Link sites boast a polished, user-friendly interface that surpasses traditional NetSuite forms, elevating the end-user experience.

The Results

  1. Reduced Setup Time: Automating data entry and order creation significantly streamlined the rewards program process.

  2. Increased Scalability: Our clients can now offer the service to more of their clients without additional workload.

  3. Enhanced Customer Satisfaction: A visually appealing and customizable platform has improved the end-user experience.

Future Innovations

  • Multi-language support for diverse user bases.
  • Multiple item selection to expand program flexibility.
  • Support for richer media options, such as additional images and video

Ongoing Success

Our clients now have a cutting-edge solution that simplifies rewards programs and opens new opportunities for client engagement. As Net Lobster continues to innovate, Gift Link sites remain a cornerstone of customer satisfaction and operational efficiency.

Ready to process orders more efficiently?

Get GiftLink™ today.

Dive in